Please review the terms, conditions, and warranty policies governing our products and services below. Document Version: 1.0 | Effective: 01 Jan 2026.
Official Legal Documentation
Version 1.0 • Effective 01 January 2026
This document is intended to provide customers, dealers, distributors, business partners and website visitors with a comprehensive understanding of the policies governing the products and services offered by TechVMouta. Additional product-specific provisions may be included in separate annexures and related policy documents.
Welcome to TechVMouta ("Company", "We", "Us", or "Our"). These Terms & Conditions ("Terms") govern your access to and use of the TechVMouta website, products, quotations, commercial transactions, technical support, customer services, communications and all related business activities.
These Terms constitute a legally binding agreement between TechVMouta and every visitor, customer, dealer, distributor, reseller, supplier, commercial buyer, industrial buyer or any other person interacting with our business directly or indirectly.
By accessing our website, requesting a quotation, communicating with our representatives, placing an enquiry, purchasing products or using any service offered by TechVMouta, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
If you do not agree with any provision of this document, you should discontinue the use of this website and refrain from purchasing or using our products or services.
These Terms apply to but are not limited to:
Unless expressly stated otherwise in writing, these Terms shall apply to every quotation, order, invoice, communication, technical discussion, customer support interaction and commercial transaction conducted by TechVMouta.
TechVMouta operates as a commercial business engaged in manufacturing, trading, distribution, sourcing, marketing, sales, technical support and future expansion of industrial, electrical, renewable energy and technology-oriented products.
The Company reserves the right to expand, discontinue, redesign, modify or introduce new products, product categories, business models and services without prior notice.
By continuing to browse this website, contacting the Company, requesting quotations or purchasing products, you confirm that you voluntarily accept these Terms.
Acceptance of these Terms shall be deemed valid whether communication takes place through the website, email, telephone, WhatsApp, social media platforms, physical meetings or any other official communication channel of TechVMouta.
For the purpose of this document, the following definitions shall apply unless the context requires otherwise.
"Company" refers to TechVMouta and its authorised representatives, management, employees, affiliates and business operations.
The official online platform operated under the TechVMouta brand including all webpages, digital content and future online services.
Any person or organisation purchasing, intending to purchase or enquiring about Company products or services.
Any business entity purchasing products for commercial, industrial or business use.
Any person or organisation authorised by TechVMouta to market or sell products under separate commercial arrangements.
An authorised distribution partner responsible for supplying products within approved territories or markets.
Any physical product, equipment, machine, electrical device, accessory, spare part or future product offered by TechVMouta.
Unless otherwise specified, "Machine" refers to Cold Press Oil Expeller systems supplied by TechVMouta.
Support provided through telephone, WhatsApp, video calls or paid on-site visits, subject to applicable policies.
A limited warranty applicable only where specifically stated under the Company's Warranty & Service Policy.
Monday to Saturday excluding officially declared public holidays unless otherwise announced by the Company.
Official customer support hours are 09:00 AM to 06:00 PM (Indian Standard Time), Monday through Saturday. The Company remains closed on Sundays unless otherwise communicated.
An individual who is at least 21 years of age and appropriately trained to operate the relevant machinery in accordance with Company guidance and applicable safety practices.
Any confirmed purchase request accepted by the Company through written communication or other approved methods.
A commercial proposal issued by the Company describing products, pricing and applicable commercial terms.
The official commercial document issued by the Company for products and/or services supplied.
The TechVMouta website has been developed to provide information regarding the Company's products, services, business activities, technical capabilities, customer support and future developments. The information published on this website is intended to assist customers, dealers, distributors, industrial buyers and business partners in understanding the Company's offerings.
Use of this website must always be lawful, ethical and in accordance with these Terms & Conditions. Any misuse of this website may result in restriction of access, cancellation of services or legal action wherever applicable.
Users may access this website solely for genuine personal, commercial or industrial purposes including but not limited to: Learning about Company products, Requesting quotations, Contacting the Company, Dealer enquiries, Commercial purchases, Business collaborations, Technical information, Service requests, Product comparisons, Business research.
The Company reserves the right to refuse service or communication where the purpose appears unlawful, abusive or inconsistent with legitimate business activity.
Users shall not directly or indirectly engage in any activity that may negatively affect the Company, its website, employees, products, customers or business operations.
Without limitation, the following activities are prohibited: Using the website for unlawful purposes, Attempting to gain unauthorized access to Company systems, Uploading malicious software or viruses, Attempting to disrupt website functionality, Providing false identity or misleading business information, Impersonating Company representatives, Using automated bots for abusive scraping or data extraction, Publishing misleading information regarding the Company, Copying substantial website content without written permission, Using the Company's intellectual property without authorization, Interfering with customer support operations, Attempting to manipulate quotations or commercial negotiations through fraudulent means.
The Company reserves all rights to investigate suspected misuse and take appropriate action consistent with applicable law.
The Company's products and services are intended primarily for responsible individuals, commercial establishments, industrial entities, business organisations and authorised representatives capable of entering into legally binding transactions.
Where operation of machinery is involved, the Company recommends that operation be carried out only by appropriately trained individuals. For machinery supplied by the Company, operators should be at least 21 years of age and possess sufficient operational knowledge or training before use.
The Company may refuse to process orders, quotations or service requests where information provided appears incomplete, inaccurate or inconsistent with legitimate commercial practices.
Every user agrees to use the Company's website, products and services responsibly.
Users are responsible for: Providing accurate personal or business information, Reviewing quotations before confirmation, Maintaining confidentiality of communication where appropriate, Ensuring products are used for their intended purpose, Following operating instructions supplied with products, Maintaining products in accordance with Company recommendations, Ensuring installation environments are suitable for the relevant product, Promptly reporting visible transit damage in accordance with Company policies, Maintaining purchase records including invoices and warranty documentation where applicable.
Official communication with TechVMouta may take place through one or more approved channels including telephone, WhatsApp, email, website enquiry forms or other officially designated communication platforms.
Business communications are generally handled during the Company's official working hours: Monday to Saturday, 09:00 AM – 06:00 PM (IST). Sunday: Closed.
Technical support may be provided through phone calls, WhatsApp, video calls or paid on-site visits, depending on the nature of the request and availability of Company personnel.
The Company reserves the right to retain business communications for quality assurance, training, record-keeping, dispute resolution and service improvement purposes, subject to applicable law and the Company's Privacy Policy.
TechVMouta believes in maintaining professional and respectful communication with every customer, dealer, supplier and business partner.
The Company may suspend, limit or discontinue non-essential communications or services where there is repeated abusive behaviour, threats, harassment, use of offensive language or conduct that jeopardises the safety or dignity of Company personnel. Such measures, where taken, do not affect any rights or obligations that continue to apply under applicable law or existing contractual commitments.
The Company may modify, expand, redesign or discontinue any part of its website, products, services, policies or business operations from time to time. Continued use of the website after updated Terms become effective constitutes acceptance of those revised Terms.
TechVMouta develops, manufactures, sources, markets and supplies products intended for commercial, industrial and professional applications. The Company continuously expands its portfolio and reserves the right to introduce, discontinue, replace or modify any product or service without prior notice.
Product availability may vary depending upon production schedules, inventory, supplier availability, logistics, regional demand or other operational considerations.
Products offered by TechVMouta may include, but are not limited to: Cold Press Oil Expellers, Mainline Protectors, Permanent Magnet Motors, BLDC Fans, Air Coolers, Solar Products & Solutions, Copper Wires & Cables, Accessories, Spare Parts, Future Products introduced by the Company.
The Company may modify its product portfolio at any time as part of business expansion, technological improvements or market requirements.
Every reasonable effort is made to ensure that product descriptions, photographs, specifications and technical information published by the Company are accurate at the time of publication.
However, due to continuous research, engineering improvements, supplier changes, manufacturing revisions or product development, specifications may change from time to time.
Customers are encouraged to verify the latest specifications before confirming any commercial order.
Images displayed on the website, catalogues, brochures, advertisements or social media are intended to provide a general representation of the relevant product.
Actual appearance, colour shade, finish, branding placement, accessories supplied, dimensions or minor cosmetic details may vary depending upon manufacturing revisions, suppliers or production batches.
Technical information published by the Company is intended to assist customers during product selection.
Performance of any product may vary depending upon installation conditions, operating environment, maintenance practices, power quality, operator skill and numerous other practical factors beyond the Company's reasonable control.
Customers remain responsible for ensuring that the selected product is suitable for their intended application.
Every quotation issued by TechVMouta is a commercial proposal prepared according to the information available at the time of issue.
Quotation validity shall be mentioned on the quotation document itself. After expiry of the stated validity period, pricing, specifications, taxes, freight or commercial terms may be revised without further notice.
Unless confirmed by the Company in writing, a quotation does not constitute acceptance of an order.
Product prices are determined according to prevailing commercial conditions, manufacturing costs, raw material prices, supplier pricing, logistics expenses, taxation and other operational factors.
The Company reserves the right to revise product prices at any time prior to order confirmation.
Any promotional pricing, dealer pricing or project pricing shall apply only for the specific quotation issued by the Company and shall not automatically apply to future purchases.
Applicable GST and other statutory taxes shall be charged according to prevailing Government regulations unless specifically stated otherwise in the quotation or invoice.
An order shall generally be considered confirmed only after: Receipt of the required advance payment, Commercial acceptance by the Company, Availability of the requested product, Completion of any required documentation.
The Company reserves the right to decline or defer any order where commercial, operational or regulatory requirements cannot reasonably be satisfied.
Unless otherwise agreed in writing, customers are generally required to pay an advance amount of approximately 20% to 25% of the order value before production, procurement or order processing begins.
Different commercial arrangements may apply for dealers, distributors, institutional buyers or specially negotiated projects where agreed in writing.
The remaining payment shall ordinarily become payable before dispatch of goods unless a separate written agreement specifically provides otherwise.
The Company reserves the right to withhold dispatch until the applicable payment obligations have been fulfilled.
The Company currently accepts payment through one or more of the following approved methods: UPI, RTGS, NEFT, Bank Transfer, Cheque (subject to clearance), Cash (where legally permissible).
Payments shall be treated as received only after successful realisation and confirmation by the Company's banking system.
Products manufactured, modified or specially prepared according to customer specifications may be treated as custom orders.
Such orders may require different commercial terms, including advance payment requirements or full payment before dispatch, depending upon the nature of the project.
Commercial conditions applicable to custom orders shall be communicated separately wherever required.
TechVMouta is committed to dispatching products in a safe and professional manner. Dispatch schedules may vary depending upon product availability, manufacturing schedules, payment confirmation, customization requirements, transportation availability, public holidays and circumstances beyond the Company's reasonable control.
Estimated dispatch or delivery dates are provided solely for planning purposes unless expressly guaranteed in writing by the Company.
Products shall generally be prepared for dispatch only after: Order confirmation, Required advance payment, Completion of production (if applicable), Receipt of remaining payment before dispatch (unless otherwise agreed in writing), Completion of internal dispatch procedures.
The Company reserves the right to postpone dispatch where payment obligations remain incomplete or additional verification becomes necessary.
At present, the Company primarily supplies products within India.
International supply or export, if undertaken in the future, shall be governed by separate commercial agreements.
Transportation may be arranged through independent third-party logistics providers, transport agencies or freight carriers.
Such transport agencies operate independently from TechVMouta and are not employees, representatives or agents of the Company.
Delivery or freight charges may either be included or charged separately depending upon: Product category, Delivery location, Order quantity, Commercial agreement, Quotation terms.
Applicable freight charges shall normally be mentioned in the quotation, invoice or other commercial documents.
The Company shall normally arrange loading of products from its own facility.
Unless otherwise agreed in writing, unloading at the destination shall remain the responsibility of the customer.
Customers are responsible for arranging suitable manpower, lifting equipment, forklifts, cranes or other unloading facilities wherever required.
After goods are handed over to the transport agency or carrier, transportation shall be performed by the independent logistics provider.
Customers are encouraged to inspect packages carefully upon delivery before accepting the shipment.
Immediately after receiving the shipment, customers should inspect: Outer packaging, Visible physical damage, Product quantity, Accessories supplied, Serial numbers where applicable, Visible transportation damage.
If any visible physical damage is observed during unloading or unboxing, the customer should document the condition through clear photographs and videos.
Visible transit damage should be reported to the Company within approximately two (2) hours of receipt together with supporting photographic or video evidence wherever reasonably possible.
Early reporting helps facilitate coordination with the transport agency and assessment of the shipment.
Customers are responsible for ensuring: Safe unloading, Proper handling, Adequate storage, Protection against rain, Protection against excessive moisture, Protection against accidental impact, Safe movement to installation location.
Until installation begins, products should preferably be stored in a clean, dry and secure indoor environment.
Products should not be exposed to excessive rainfall, flooding, prolonged standing water or conditions likely to cause avoidable deterioration.
Delivery schedules may be affected by circumstances including but not limited to: Transport delays, Road closures, Weather conditions, Government restrictions, Natural disasters, Labour shortages, Public holidays, Force majeure events.
The Company shall make reasonable efforts to keep customers informed of significant delays where practical.
Acceptance of delivery indicates that the customer has taken possession of the shipment.
Customers are encouraged to complete inspection as early as reasonably possible after receipt and to retain packaging materials until inspection is completed.
Where transportation involves insurance arranged through an independent logistics provider or another third party, any applicable insurance shall remain subject to the terms, conditions and limitations of that provider.
Unless expressly stated in writing, TechVMouta does not provide a separate transportation insurance policy on behalf of the customer.
Additional provisions relating to dispatch, freight, transportation, delivery, return eligibility, replacement procedures and related commercial matters may also be governed by the Company's dedicated Shipping, Return & Refund Policy.
The Company is committed to providing guidance and technical assistance for its products. Proper installation, operation and routine maintenance play an important role in achieving satisfactory product performance and service life.
Customers are responsible for ensuring that the installation location, electrical supply, operating environment and operator competency are suitable for the relevant product.
Unless expressly agreed otherwise in writing, installation shall remain the responsibility of the customer.
Customers may install products using qualified personnel of their own choice, provided installation is performed correctly and in accordance with applicable instructions and good engineering practices.
Where requested by the customer and accepted by the Company, installation assistance may be provided by Company personnel.
At present, installation support for Cold Press Oil Expeller machines is generally available on a chargeable basis.
The standard installation assistance charge is presently ₹5,000 per machine unless otherwise agreed in writing or revised by the Company.
Travel expenses, accommodation or other site-specific expenses, where applicable, may be charged separately.
Before requesting installation, customers should ensure that the installation site is adequately prepared.
Machinery supplied by the Company should only be operated by responsible individuals who understand its intended operation.
For Company machinery, operators should satisfy the following minimum requirements: Minimum age of 21 years, Adequate operational training, Ability to understand operating instructions, Awareness of basic safety practices, Ability to stop operation if abnormal conditions are observed.
Products should generally be operated in a clean, dry and reasonably protected environment unless specifically designed for different operating conditions.
Cold Press Oil Expeller machines may operate with the limited process moisture normally associated with seed preparation. However, machines should not be exposed to excessive water, flooding, continuous rain or water immersion.
Customers should take reasonable precautions to protect equipment from avoidable environmental damage.
Customers are responsible for providing an electrical supply suitable for the product being installed: Proper operating voltage, Stable electrical supply, Suitable motor connection where applicable, Correct phase configuration where required.
Operation under improper electrical conditions may affect product performance.
Where technically suitable, products may be operated using conventional electrical supply, generators or compatible solar-powered systems.
Customers remain responsible for ensuring that the supplied electrical power meets the operating requirements of the relevant product.
Customers are responsible for routine cleaning and day-to-day care of products after installation.
Regular cleaning helps maintain proper operation and contributes to long-term product performance.
The Company currently provides technical support through one or more of the following channels: Telephone Support, WhatsApp Support, Video Call Assistance, Paid On-Site Technical Visit (where available).
Technical support is generally available during the Company's official working hours unless otherwise communicated.
Cold Press Oil Expeller machines are currently supported with technical assistance for up to ten (10) years from the original date of purchase, subject to availability of technical resources, spare parts and applicable Company policies.
Technical support should not be interpreted as an extension of the product warranty.
Where a customer requests an on-site visit by Company personnel, such visits may be chargeable.
Applicable charges may include, where relevant: Service charges, Travel expenses, Accommodation expenses, Replacement parts, Applicable taxes.
Customers should avoid unauthorized repairs, structural modifications, welding, tampering, seal removal or use of non-approved replacement components where such actions may affect product integrity.
Such actions may affect eligibility under the applicable Warranty & Service Policy.
The Company may introduce engineering improvements, manufacturing revisions or product enhancements from time to time without any obligation to retrofit or replace products previously supplied.
Detailed warranty coverage, exclusions, claim procedures, service conditions and product-specific provisions are governed by the Company's separate Warranty & Service Policy, which should be read together with these Terms & Conditions.
TechVMouta is committed to providing reliable after-sales assistance and technical guidance. Warranty coverage, technical support and paid service are separate services and should not be interpreted as having the same scope or duration.
Customers are advised to carefully read this section together with the Company's dedicated Warranty & Service Policy before operating any product supplied by the Company.
Unless otherwise stated in writing, warranty coverage shall apply only to products specifically covered under the Company's Warranty & Service Policy.
Different products may have different warranty periods, exclusions and service procedures.
Customers should retain the original warranty card together with the purchase invoice.
Warranty claims may require submission of the original warranty card and proof of purchase.
Customers requesting warranty assistance may be required to provide: Purchase Invoice, Warranty Card, Product Serial Number, Clear Images, Videos explaining the issue, Description of the reported fault.
Additional technical information may be requested wherever reasonably necessary.
Warranty approval shall remain subject to inspection by the Company or its authorised personnel.
The Company reserves the right to inspect products before determining whether the reported issue falls within applicable warranty coverage.
Where inspection at the customer's premises becomes necessary, applicable travelling expenses, service visit charges and related costs may be payable by the customer unless otherwise agreed by the Company in writing.
Depending upon the nature of the issue, customers may be requested to send the product or the affected component to the Company's designated service facility for inspection.
Transportation to and from the service location shall generally remain the customer's responsibility unless otherwise agreed.
Warranty coverage may not apply where inspection indicates that damage or malfunction has resulted from circumstances including, but not limited to: Physical damage, Accidental damage, Fire, Flood, Water immersion, Improper storage, Improper installation, Improper operation, Improper voltage, Use beyond intended application, Unauthorized repair, Unauthorized welding, Unauthorized modification, Removal or alteration of serial number, Broken warranty seal where applicable, Use of duplicate or non-approved spare parts, Negligence in routine maintenance, Failure to follow Company recommendations.
Without limiting any other applicable exclusions, warranty eligibility may be affected where: The warranty card is unavailable, The invoice cannot reasonably establish proof of purchase, The product serial number has been removed, damaged or altered, The product has been intentionally modified without Company approval, Factory seals, where applicable, have been removed or tampered with, The product has been dismantled by unauthorised persons.
Where a Mainline Protector has been modified, tampered with, opened, altered or subjected to unauthorised practical experimentation, warranty coverage may not apply.
Structural modification, fabrication changes, welding, drilling, cutting or mechanical alteration performed without written approval from the Company may affect warranty eligibility.
Customers are encouraged to use original spare parts supplied or approved by TechVMouta wherever applicable.
Use of incompatible or non-approved components may affect product performance and may influence warranty eligibility where the failure is connected to such modifications.
Technical Support may include: Phone Support, WhatsApp Support, Video Call Assistance, Paid On-site Support, General Technical Guidance.
Technical Support does not automatically include free replacement parts, free labour or free on-site service.
Returns, replacement eligibility and commercial matters shall also be governed by the Company's Shipping, Return & Refund Policy.
Customers should carefully review quotations and order details before confirming any purchase.
Cancellation requests received after commercial acceptance, commencement of processing, procurement, production or dispatch preparation may not be accepted or may be subject to the commercial terms agreed between the parties and applicable law.
Refund requests, if any, shall be evaluated in accordance with the Company's Shipping, Return & Refund Policy, the applicable commercial agreement and relevant legal requirements. Where a refund is not available under the agreed terms or applicable law, the Company may decline the request.
The Company reserves the right to revise warranty procedures, technical support processes and after-sales policies for future sales. Such revisions shall not automatically alter obligations arising from earlier completed transactions unless both parties agree or applicable law requires otherwise.
All intellectual property associated with TechVMouta, including but not limited to trademarks, logos, product names, website content, product descriptions, brochures, technical documents, software, source code, graphics, designs, photographs, videos, illustrations, downloadable documents and other proprietary materials are owned by or lawfully licensed to the Company unless expressly stated otherwise.
Nothing contained within this website shall be interpreted as granting any license, ownership right or permission to reproduce, distribute, publish, modify or commercially exploit any intellectual property belonging to TechVMouta without prior written authorization.
Unless otherwise indicated, all written material, product descriptions, specifications, graphics, layouts, website structure, downloadable files and other published content are protected under applicable copyright laws.
No person may copy, reproduce, translate, distribute, republish, store or commercially exploit any substantial portion of such content without written permission from the Company.
The names "TechVMouta", associated logos, product branding, slogans, trade dress and related brand identifiers are proprietary assets of the Company.
Unauthorized use of Company branding in advertisements, websites, marketplaces, catalogues, packaging or promotional material is strictly prohibited unless expressly approved in writing.
The Company invests substantial effort in preparing product information, technical guidance, educational articles, business resources and digital content.
Website content is intended for lawful informational and commercial purposes only.
Systematic copying, automated scraping, republication or commercial redistribution of substantial portions of website content without authorization is prohibited.
Product photographs, rendered images, promotional visuals, videos and other multimedia content remain the intellectual property of the Company or their respective lawful owners unless otherwise indicated.
Downloading content for normal personal viewing does not transfer ownership or commercial usage rights.
Brochures, catalogues, installation guides, manuals, engineering drawings, technical sheets and downloadable documents supplied by the Company are intended solely for legitimate business, installation, maintenance and reference purposes.
Commercial reproduction or redistribution requires prior written approval.
To the maximum extent permitted by applicable law, TechVMouta shall not be responsible for losses or damages arising from circumstances beyond its reasonable control.
Examples may include, without limitation: Improper installation, Improper operation, Use contrary to Company recommendations, Unauthorized repairs, Unauthorized modifications, Use of incompatible accessories, Failure to perform routine maintenance, Improper electrical supply, Customer negligence, Improper storage, Transport-related issues after handover to independent carriers, subject to applicable agreements and law.
Nothing in this section excludes liability where such exclusion is prohibited by applicable law.
Customers remain responsible for ensuring that products are selected, installed, operated, maintained and used appropriately for their intended applications.
The Company encourages customers to seek clarification whenever technical guidance is required before operation.
Technical guidance provided by the Company through telephone, WhatsApp, video calls, documents or verbal communication is intended to assist customers based on the information available at that time.
Customers remain responsible for evaluating whether such guidance is appropriate for their actual operating conditions.
Users agree that they shall remain responsible for losses, claims or liabilities arising from unlawful use of the Company's website, products, branding or intellectual property where such responsibility is attributable to their own actions.
This includes, where applicable: Misrepresentation, Unauthorized resale using misleading claims, Improper use of Company trademarks, Distribution of altered technical documents, Knowingly providing false commercial information.
The Company shall not be considered in breach of these Terms where performance is delayed or prevented due to events beyond its reasonable control.
Such events may include, without limitation: Flood, Earthquake, Fire, Pandemic, Government restrictions, War, Civil unrest, Labour strikes, Power failures, Transport disruption, Fuel shortages, Import or export restrictions, Cybersecurity incidents, Natural disasters.
Where reasonably practical, the Company will make reasonable efforts to communicate significant delays arising from such events.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to any mandatory legal requirements or agreed dispute resolution process, courts having jurisdiction in Bulandshahr, Uttar Pradesh, India shall ordinarily have jurisdiction over disputes arising in connection with these Terms.
TechVMouta reserves the right to update, revise or modify these Terms & Conditions from time to time.
Revisions shall become effective from the date specified in the updated version unless otherwise stated.
These Terms & Conditions, together with any applicable quotation, invoice, warranty policy, shipping policy, privacy policy or other written agreement issued by the Company, constitute the complete understanding between the parties regarding the relevant transaction, subject always to applicable law.
TechVMouta believes that transparent communication is essential for maintaining long-term business relationships. Customers are encouraged to communicate only through the Company's officially recognised communication channels.
The Company shall not be responsible for information, quotations, commitments or assurances provided through unofficial persons or unauthorized communication channels.
| Working Days | Monday – Saturday |
|---|---|
| Support Timing | 09:00 AM – 06:00 PM (IST) |
| Weekly Holiday | Sunday |
| Support Channels | Phone, WhatsApp, Video Call |
Official contact details including email addresses, telephone numbers, WhatsApp numbers and office addresses are published on the Company's official Contact Us page.
Customers are advised to verify that they are communicating only with officially published Company contact details.
By contacting TechVMouta through the website, email, WhatsApp, telephone or other official communication channels, users consent to receive business-related responses and communications through such channels where appropriate.
By continuing to access this website, requesting quotations, placing orders or purchasing products from TechVMouta, you acknowledge that you have reviewed these Terms & Conditions and agree to conduct business in accordance with the applicable provisions contained herein.
Where additional agreements, quotations, invoices or warranty documents are issued, such documents should be read together with these Terms wherever applicable.
| Version | Date | Description |
|---|---|---|
| 1.0 | 01 January 2026 | Initial Corporate Release |
| Future | To Be Updated | Future Product & Policy Updates |
| Document Name | TechVMouta Terms & Conditions |
|---|---|
| Version | 1.0 |
| Effective Date | 01 January 2026 |
| Last Updated | 01 January 2026 |
| Document Language | English |
| Applicable Territory | India |
| Jurisdiction | Bulandshahr, Uttar Pradesh |
TechVMouta values transparency, professionalism and long-term business relationships. These Terms & Conditions have been prepared to clearly define the responsibilities, expectations and commercial framework applicable to interactions with the Company. Customers are encouraged to review all applicable policies, quotations and product-specific documentation before completing any transaction.
TechVMouta actively works with dealers, distributors, commercial buyers, wholesalers, retailers, institutional purchasers and industrial clients across various business sectors. The commercial relationship between the Company and such parties shall always remain subject to these Terms & Conditions together with any separate written agreement executed between the parties.
The Company may appoint dealers, distributors or authorised business partners at its sole commercial discretion.
Submission of an enquiry, dealership application, payment or business proposal does not automatically grant dealership rights unless expressly approved in writing by TechVMouta.
Every dealer, distributor or reseller shall operate as an independent business entity.
Nothing contained in these Terms shall create any partnership, employment, agency, joint venture or legal representation unless specifically executed under a separate written agreement.
Dealers, distributors or third-party sellers shall not promise warranties, discounts, delivery schedules, technical specifications, product performance or commercial commitments beyond those officially approved by the Company.
The Company shall not be responsible for unauthorised promises made by third parties.
Commercial pricing may differ depending upon order quantity, dealer category, business relationship, promotional campaigns, regional market conditions or commercial negotiations.
Dealer pricing shall remain confidential unless expressly authorised by the Company.
Commercial quotations issued to dealers or business buyers remain confidential.
Such quotations shall not be publicly circulated, published, copied or shared with competitors without prior written consent.
Any confidential commercial information exchanged between the Company and dealers, distributors or business partners shall remain confidential unless disclosure is required by law or authorised by both parties.
The Company expects professional behaviour from all authorised business partners.
The following activities are strictly discouraged: False marketing, Misrepresentation, Fraudulent sales practices, Counterfeit branding, Unauthorised logo usage, Publishing misleading specifications, Copying Company catalogues, Using altered brochures.
The Company reserves the right to suspend or discontinue business relationships where there is evidence of serious misconduct, fraudulent activity, repeated violation of Company policies or conduct materially affecting the Company's reputation, subject to applicable agreements and law.
Commercial transactions between TechVMouta and business customers are generally conducted on a Business-to-Business (B2B) basis.
Commercial buyers are expected to evaluate product suitability before placing orders.
Bulk orders may require separate commercial discussions covering production schedules, payment milestones, dispatch planning, freight arrangements and delivery timelines.
Products manufactured or modified according to customer requirements may involve separate technical discussions and commercial approvals before production begins.
Once production, procurement or dispatch activities have commenced, requested changes may not always be possible.
Where modifications are accepted, revised pricing, production schedules or delivery timelines may apply.
TechVMouta conducts business with the objective of maintaining transparency, professionalism and long-term customer relationships.
The Company encourages ethical business practices and expects the same standards from dealers, distributors, suppliers, customers and commercial partners.
The Company reserves the right to expand its product portfolio, dealer network, manufacturing capabilities, service infrastructure, research activities and commercial operations in future without affecting previously accepted contractual obligations.
This Annexure specifically governs the supply, installation, operation, maintenance, technical support and warranty conditions applicable to Cold Press Oil Expeller Machines supplied by TechVMouta. Unless otherwise agreed in writing, the provisions contained within this Annexure shall apply together with all other applicable sections of these Terms & Conditions.
Cold Press Oil Expeller Machines supplied by TechVMouta are designed primarily for commercial and industrial oil extraction applications. Customers shall ensure that the machine is used only for its intended purpose and under suitable operating conditions.
Under normal operating conditions and proper maintenance, the machine is generally suitable for approximately 12–14 hours of continuous operation. Under favourable operating conditions with appropriate maintenance and supervision, longer operating durations may be possible depending upon product configuration and operating environment.
The machine should preferably be installed indoors. Customers should protect the machine from: Heavy Rain, Flooding, Standing Water, Water Immersion, Direct Weather Exposure, Excessive Moisture.
Normal process moisture associated with oilseed preparation may be used where appropriate.
When not in operation, the machine should be stored in a clean, dry and protected environment. Proper storage helps reduce unnecessary wear and environmental damage.
Customers are responsible for providing proper electrical supply suitable for the installed machine: Proper Voltage, Proper RPM, Suitable Motor, Proper Electrical Connection.
Improper electrical conditions may adversely affect performance.
Where technically suitable, the machine may be operated using compatible generator systems or suitable solar-powered electrical systems. Customers remain responsible for ensuring electrical compatibility.
Routine cleaning should be carried out after normal machine operation. Regular cleaning contributes to better hygiene, smoother operation and longer service life.
Customers are responsible for routine lubrication, greasing and maintenance as recommended by the Company. Failure to carry out reasonable maintenance may affect long-term product performance.
Phone Support, WhatsApp Support, Video Call Support, Paid Physical Visit.
Technical Support is available for up to 10 Years from the original purchase date, subject to Company policy.
Installation shall normally remain the responsibility of the customer.
Where installation assistance is requested from TechVMouta, installation charges currently start from approximately ₹5,000 per machine unless otherwise agreed. Travel and other site-related expenses may apply separately.
| Warranty | 1 Year Limited Warranty |
|---|---|
| Technical Support | 10 Years |
| Installation | Paid (If Requested) |
| Operator Age | 21+ Years |
| Operator Training | Mandatory |
Serial Number Removed, Warranty Card Missing (where required for claim processing), Physical Damage, Water Immersion, Heavy Rain Damage, Machine Modification, Unauthorized Welding, Unauthorized Repair, Local Mechanic Repair, Duplicate Spare Parts, Broken Company Seal, Improper Voltage, Operation Contrary To Company Recommendations.
Warranty coverage applies to the original eligible purchase in accordance with the Company's Warranty & Service Policy. Transferability, if any, will be governed by that policy or any separate written agreement.
Operators should avoid wearing loose clothing while operating the machine. Suitable gloves may be used where appropriate for handling raw materials or maintenance activities. The machine should always be operated responsibly and only by trained personnel.
This Annexure governs the purchase, installation, operation, maintenance, warranty conditions and technical support applicable to Mainline Protectors supplied by TechVMouta. Unless specifically stated otherwise, this Annexure shall be read together with all applicable sections of these Terms & Conditions, the Warranty & Service Policy and related commercial documents.
TechVMouta Mainline Protectors are designed to help provide electrical protection under intended operating conditions and should only be installed for compatible electrical systems. Customers remain responsible for ensuring compatibility with their electrical infrastructure before installation.
The Company strongly recommends installation by a qualified electrician or appropriately trained electrical technician. Incorrect installation may affect product performance and safety.
Correct Voltage, Correct Wiring, Correct Phase Configuration (where applicable), Proper Rated MCB/MCCB (where applicable), Suitable Electrical Connections.
The product should be installed in a clean, dry and adequately ventilated location. Direct exposure to excessive moisture, flooding, continuous water leakage or corrosive environments should be avoided.
Customers should inspect the product before energising the electrical system: Visible Damage, Loose Connections, Damaged Wiring, Broken Housing, Missing Components.
Customers shall not modify, alter, dismantle or reconstruct any internal or external component of the Mainline Protector without written approval from the Company.
Where the product is supplied with Company seals or tamper indicators, opening the enclosure without authorization may affect eligibility under the applicable Warranty & Service Policy.
Products should not be subjected to unauthorised practical experimentation, laboratory testing outside intended operating conditions or deliberate stress testing unless authorised by the Company.
Phone Support, WhatsApp Support, Video Call Assistance, Paid On-Site Visit (where applicable).
Warranty requests may require: Invoice, Warranty Card (if applicable), Serial Number, Photos, Videos, Description Of Fault.
Product Housing Opened, Seal Broken, Serial Number Removed, Physical Damage, Burn Marks Due To External Causes, Unauthorized Repair, Modification Of Internal Circuit, Improper Electrical Installation, Incorrect Voltage Conditions, Use Beyond Intended Application, Damage Due To Flooding Or Water Immersion.
The Company reserves the right to inspect the product before determining warranty eligibility. Inspection may be performed remotely using photographs or videos, or physically where required.
Where customers request physical inspection or service visits outside standard support channels, applicable travel, labour and related service charges may apply.
Performance depends upon proper installation, compatible electrical systems, correct operating conditions and reasonable maintenance. Customers remain responsible for ensuring suitability for their intended electrical application.
This Annexure supplements the Company's general Terms & Conditions and Warranty Policy. Where a separate written agreement specifically provides otherwise, such agreement shall prevail to the extent permitted by applicable law.
This Annexure governs the installation, operation, maintenance, warranty, technical support and commercial use of Permanent Magnet (PM) Motors supplied by TechVMouta. Unless otherwise agreed in writing, this Annexure shall form an integral part of the TechVMouta Terms & Conditions.
PM Series Motors supplied by TechVMouta are designed primarily for industrial and commercial applications. Customers shall ensure that the selected motor is technically suitable for their intended application before installation.
Installation should be carried out only by qualified electricians or trained technicians. Improper installation may reduce efficiency, affect performance or damage associated equipment.
Customers shall ensure proper electrical supply including: Correct Voltage, Stable Frequency, Correct Phase Sequence, Proper Cable Size, Suitable Protection Devices, Proper Earthing (where applicable).
Customers are responsible for ensuring: Proper Alignment, Correct Foundation, Proper Coupling, Suitable Mounting, Adequate Ventilation.
PM Series Motors should always be operated within their specified electrical and mechanical ratings. Operation beyond recommended limits may affect reliability and service life.
Motor cooling passages should remain unobstructed. Adequate airflow should be maintained during operation.
Routine Inspection, Cleaning, Bearing Inspection, Electrical Connection Inspection, Periodic Tightening.
Phone, WhatsApp, Video Call, Paid Site Visit.
Warranty eligibility shall always remain subject to the Company's Warranty & Service Policy. Warranty inspection may require: Invoice, Warranty Card (if applicable), Motor Serial Number, Photos, Videos.
Motor Opened By Unauthorized Person, Unauthorized Rewinding, Unauthorized Repair, Physical Damage, Water Damage, Fire Damage, Improper Voltage, Wrong Wiring, Improper Installation, Serial Number Removed, Seal Tampered (Where Applicable), Modification Without Approval.
Where Variable Frequency Drives (VFDs) are used, customers shall ensure compatibility with the motor specifications. Incorrect parameter settings may affect performance and reliability.
Customers should inspect the motor immediately upon delivery. Visible transportation damage should be reported promptly in accordance with the Company's Shipping Policy.
Motors should preferably be stored indoors in a dry environment. Exposure to excessive moisture, flooding, corrosive chemicals or prolonged outdoor storage should be avoided.
TechVMouta reserves the right to improve motor design, manufacturing methods, efficiency, components and specifications without prior notice. Such improvements shall not create an obligation to upgrade products previously supplied.
Performance depends upon installation quality, operating conditions, maintenance practices and customer application. Customers remain responsible for selecting suitable motors for their intended purpose.
This Annexure governs the purchase, installation, operation, maintenance, warranty, technical support and customer responsibilities relating to BLDC Fans supplied by TechVMouta. This Annexure shall be read together with the Company's Terms & Conditions, Warranty & Service Policy and Shipping Policy.
BLDC Fans supplied by TechVMouta are designed for indoor operation in residential, commercial and light industrial environments where compatible electrical conditions exist.
Installation should preferably be carried out by a qualified electrician. Incorrect installation, loose wiring or improper mounting may affect product performance and safety.
Correct Voltage, Proper Wiring, Suitable Electrical Connection, Stable Power Supply, Proper Switch & Protection.
The fan should only be installed on structurally suitable ceilings or approved mounting locations. Customers are responsible for ensuring that the mounting surface is capable of supporting the installed fan safely.
The fan should only be used for normal indoor air circulation. The product should not be used outside its intended application.
Routine cleaning should be carried out after disconnecting electrical power. Customers should avoid using excessive water or corrosive cleaning chemicals.
Blade Condition, Loose Screws, Electrical Connections, Mounting Tightness, Noise Inspection.
Phone Support, WhatsApp Support, Video Call Assistance, Paid Physical Visit (If Required).
Warranty claims may require: Purchase Invoice, Warranty Card (If Applicable), Product Serial Number, Photos, Videos.
Physical Damage, Broken Housing, Improper Installation, Incorrect Voltage, Improper Wiring, Water Damage, Fire Damage, Product Opened, Unauthorized Repair, Unauthorized Modification, Serial Number Removed, Seal Tampered (Where Applicable).
Customers shall not modify the motor, electronic controller, PCB, blades, housing or any electrical component without written approval from TechVMouta.
Where the fan is stored prior to installation, it should be kept in a dry, dust-free indoor environment.
Visible transportation damage should be reported within the inspection period mentioned in the Company's Shipping Policy.
Actual airflow, speed, power consumption and operational characteristics may vary depending upon installation conditions, voltage quality, ceiling height and operating environment.
The Company shall not be responsible for losses arising from improper installation, unauthorized repair, misuse, improper electrical supply or operation beyond intended conditions, subject to applicable law.
For the purpose of interpretation, consistency and clarity throughout this document, the following terms shall have the meanings assigned below unless the context clearly requires otherwise. These definitions shall apply throughout all Company documents including quotations, invoices, warranty policies, shipping policies, installation reports, technical documents and future legal publications.
A.1 Acceptance: Acceptance means the customer's confirmation, whether written, electronic, verbal or implied through conduct, agreeing to purchase products or services offered by TechVMouta.
A.2 Agreement: Agreement means these Terms & Conditions together with any quotation, invoice, warranty policy, shipping policy, purchase order or any written commercial understanding executed between the Company and the customer.
A.3 Authorized Person: Any individual formally authorised by TechVMouta to communicate, inspect, service, install or otherwise represent the Company.
A.4 Authorized Service: Repair, maintenance or technical work performed by TechVMouta or by a person specifically authorised in writing by the Company.
A.5 Business Day: Monday to Saturday excluding officially declared public holidays unless otherwise notified by the Company.
A.6 Buyer: The individual, organisation, dealer or commercial entity purchasing products or services from TechVMouta.
A.7 Commercial Customer: Any person or organisation purchasing products for business, industrial, manufacturing, trading or commercial activities.
A.8 Company: Company refers to TechVMouta including its management, employees, authorised representatives and approved business operations.
A.9 Customer: Any visitor, purchaser, dealer, reseller, distributor or organisation interacting with TechVMouta.
A.10 Dealer: A business entity authorised by the Company to market or sell products under separate commercial arrangements.
A.11 Distributor: An approved business partner responsible for distribution activities within agreed commercial arrangements.
A.12 Dispatch: The process by which products are released from the Company's facility to an independent transport agency or directly to the customer.
A.13 Delivery: Physical receipt of products by the customer or the customer's authorised representative.
A.14 Documentation: All manuals, catalogues, brochures, drawings, invoices, quotations, reports and other Company-issued documents.
A.15 Goods: Any machine, equipment, electrical product, accessory, spare part or commercial item supplied by TechVMouta.
A.16 Industrial Use: Operation of products within factories, workshops, production units or other commercial facilities.
A.17 Installation: The process of positioning, connecting and preparing a product for operation.
A.18 Invoice: The official commercial document issued by TechVMouta confirming products supplied and applicable commercial terms.
A.19 Machine: Unless otherwise specified, Machine refers to the Cold Press Oil Expeller supplied by TechVMouta.
A.20 Maintenance: Routine inspection, cleaning, lubrication, adjustment and servicing necessary for proper operation of the product.
A.21 Operator: A person not less than twenty-one (21) years of age who has received adequate training and is capable of operating Company machinery responsibly.
A.22 Original Spare Parts: Replacement components supplied or approved by TechVMouta for use with its products.
A.23 Physical Damage: Damage resulting from impact, mishandling, accidental events, external force or improper transportation.
A.24 Product: Any equipment, machine, electrical device, accessory, component or future product supplied by TechVMouta.
A.25 Purchase Order: A written commercial instruction issued by a customer requesting supply of specified products.
A.26 Quotation: A commercial proposal issued by TechVMouta containing pricing, commercial terms and product details.
A.27 Repair: Inspection, replacement, adjustment or restoration of a product by authorised personnel.
A.28 Service: Technical assistance, troubleshooting, inspection or maintenance provided by TechVMouta.
A.29 Technical Support: Support provided through phone, WhatsApp, video calls or paid on-site visits according to Company policy.
A.30 Warranty: The limited warranty offered by TechVMouta subject to the Warranty & Service Policy and applicable commercial terms.
A.31 Website: The official online platform operated by TechVMouta including all webpages, downloadable content, customer portals, enquiry forms and future digital services.
A.32 Visitor: Any person accessing the Company's website without necessarily purchasing products or services.
A.33 User: Any individual or organisation interacting with the Company's website, products, documents or services.
A.34 Working Hours: Official customer support hours currently observed by TechVMouta, namely Monday to Saturday between 09:00 AM and 06:00 PM (IST), excluding Sundays unless otherwise announced.
A.35 Product Catalogue: Any printed or digital publication issued by the Company containing information regarding products, specifications or commercial offerings.
A.36 Product Brochure: A marketing or informational publication prepared by TechVMouta describing one or more products.
A.37 Specification: Technical characteristics published by the Company for informational purposes and subject to revision as part of continuous product improvement.
A.38 Model: A specific version, variant or configuration of a Company product.
A.39 Serial Number: A unique identification number assigned to a product for traceability, warranty administration and service purposes.
A.40 Warranty Card: A Company-issued document identifying warranty eligibility in accordance with the applicable Warranty & Service Policy.
A.41 Installation Site: The physical location where a Company product is intended to be installed or operated.
A.42 Commissioning: The process of verifying that a product has been installed and is ready for normal operation.
A.43 Inspection: Visual, technical or operational examination carried out before, during or after installation, service or warranty evaluation.
A.44 Transport Agency: An independent logistics provider responsible for transporting goods after dispatch from the Company's premises.
A.45 Freight: Charges relating to transportation of products from the Company's premises to the customer's destination.
A.46 Packing: Protective materials and methods used by the Company for dispatching products.
A.47 Loading: The placement of products onto the transport vehicle at the Company's dispatch facility.
A.48 Unloading: Removal of products from the transport vehicle at the delivery destination.
A.49 Transit Damage: Visible or hidden damage occurring during transportation after dispatch.
A.50 Site Visit: A physical visit by Company personnel for inspection, installation, technical support or commercial discussion.
A.51 Preventive Maintenance: Routine maintenance intended to reduce the likelihood of equipment failure and improve operational reliability.
A.52 Breakdown: Unexpected malfunction affecting normal operation of a product.
A.53 Consumables: Items expected to wear during normal operation and requiring periodic replacement according to usage conditions.
A.54 Original Equipment: Products or components supplied directly by TechVMouta or approved by the Company.
A.55 Unauthorized Modification: Any alteration, addition, removal or structural change performed without prior written approval from TechVMouta.
A.56 Unauthorized Repair: Repair or servicing performed by persons not authorised by TechVMouta where such authorisation is required under Company policy.
A.57 Force Majeure: Events beyond the reasonable control of the Company that may delay or prevent performance of obligations, subject to applicable law.
A.58 Intellectual Property: All copyrights, trademarks, trade names, logos, designs, technical documents, source code, photographs, videos and other proprietary materials owned or licensed by TechVMouta.
A.59 Applicable Law: The laws in force within the Republic of India governing these Terms & Conditions and related commercial transactions.
A.60 Jurisdiction: The courts of competent jurisdiction situated at Bulandshahr, Uttar Pradesh, India, subject to mandatory legal provisions and any agreed dispute resolution mechanism.
A.61 Advance Payment: Any amount payable by the customer before order processing, procurement, manufacturing, customization or dispatch activities commence.
A.62 Balance Payment: The remaining payable amount due before dispatch or according to the commercial agreement between the parties.
A.63 Commercial Order: An order placed for business, industrial, institutional or commercial purposes rather than ordinary personal consumption.
A.64 Bulk Order: An order involving multiple units or commercially significant quantities requiring separate commercial consideration.
A.65 Custom Order: Any order requiring manufacturing, modification or configuration according to customer-specific requirements.
A.66 Dispatch Date: The date on which products are released from the Company's facility for transportation.
A.67 Delivery Date: The date on which products are physically delivered to the customer or authorised recipient.
A.68 Lead Time: The estimated period required for procurement, manufacturing, preparation and dispatch of products.
A.69 Replacement: Supply of another product or component where approved under the applicable Company policy or commercial agreement.
A.70 Return Request: A customer's formal request seeking return of products subject to Company policy and applicable law.
A.71 Refund: Repayment of money where approved under the applicable commercial agreement, Company policy or legal requirements.
A.72 Cancellation: Withdrawal of an order before or after commercial acceptance, subject to applicable contractual terms and law.
A.73 Commercial Discount: Any reduction in selling price specifically approved by the Company for a particular transaction.
A.74 Promotional Offer: A temporary marketing campaign or commercial offer introduced by the Company for a limited period.
A.75 Business Partner: A dealer, distributor, supplier, service provider or other entity engaged in commercial cooperation with the Company.
A.76 Supplier: Any person or organisation supplying goods or services to TechVMouta.
A.77 Manufacturer: The entity responsible for manufacturing or arranging manufacture of products supplied under the TechVMouta brand or commercial operations.
A.78 Spare Parts: Replacement components intended for repair or maintenance of Company products.
A.79 Genuine Parts: Parts supplied or approved by TechVMouta for use with Company products.
A.80 Technical Document: Any manual, installation guide, engineering drawing, technical sheet or related document published by the Company.
A.81 Service Engineer: An individual authorised by TechVMouta to inspect, install or service Company products.
A.82 Remote Support: Technical assistance provided without physical presence, including phone calls, WhatsApp messages and video communication.
A.83 Inspection Report: A document prepared following inspection of products during installation, service or warranty evaluation.
A.84 Service Visit: A scheduled visit by authorised Company personnel for inspection, maintenance, installation or technical assistance.
A.85 Customer Negligence: Failure by the customer to exercise reasonable care in storage, installation, operation, maintenance or handling of products.
A.86 Product Improvement: Engineering, manufacturing or design modifications introduced by the Company as part of continuous improvement.
A.87 Revision: Any amendment, correction or update made to Company documents, products or policies.
A.88 Compliance: Adherence to applicable Company policies, contractual obligations and legal requirements.
A.89 Confidential Information: Commercial, technical or operational information not intended for public disclosure and treated as confidential by the Company.
A.90 Official Communication: Communication issued through officially recognised Company channels including telephone, WhatsApp, email, the official website or other approved communication methods.
A.91 Official Website: The internet website officially operated and maintained by TechVMouta together with all authorised webpages and future digital platforms.
A.92 Digital Communication: Communication through email, WhatsApp, SMS, website forms, online meetings or any officially approved electronic platform.
A.93 Electronic Record: Information stored electronically including quotations, invoices, chats, emails, photographs, videos and digital documents maintained by the Company.
A.94 Customer Data: Business information, contact details, delivery information and related records collected during normal business operations.
A.95 Personal Information: Information relating to an identifiable individual collected in accordance with the Company's Privacy Policy and applicable law.
A.96 Business Information: Commercial information relating to dealers, distributors, suppliers, organisations or institutional customers.
A.97 Engineering Change: Any improvement, redesign, manufacturing revision or technical modification introduced by the Company.
A.98 Product Revision: A newer version of a product incorporating engineering or manufacturing improvements.
A.99 Software: Any computer program, firmware, embedded controller or digital application supplied with Company products where applicable.
A.100 Firmware: Embedded software controlling the operation of electronic products supplied by the Company.
A.101 Artificial Intelligence: Computer systems used for automation, analysis, customer support, diagnostics or future business operations where introduced by the Company.
A.102 Cyber Security Incident: Unauthorized digital access, cyber attack, malware infection or security breach affecting Company systems.
A.103 Data Backup: Copies of electronic records maintained for operational continuity where applicable.
A.104 Website Downtime: Temporary unavailability of the Company's website resulting from maintenance, upgrades, technical issues or events beyond reasonable control.
A.105 Third Party: Any person or organisation other than TechVMouta and the relevant customer involved in a particular transaction.
A.106 Government Authority: Any ministry, department, regulator, statutory authority, local authority or court having jurisdiction over relevant matters.
A.107 Compliance Requirement: Any statutory, regulatory or contractual obligation applicable to the Company or customer.
A.108 Working Environment: The physical surroundings where Company products are installed, stored, maintained or operated.
A.109 Operating Condition: The environmental, electrical, mechanical and practical circumstances under which products are used.
A.110 Future Product: Any product, accessory or service introduced by TechVMouta after publication of this document.
A.111 Future Policy: Any additional Company policy published after the effective date of these Terms & Conditions.
A.112 Document Version: The officially published revision number assigned to this legal document.
A.113 Effective Date: The date from which the current version of this document becomes applicable.
A.114 Last Updated: The date on which the latest approved revision of this document was published.
A.115 Legal Notice: An official written communication concerning legal rights, obligations or disputes.
A.116 Dispute: Any disagreement arising from interpretation, performance, commercial dealings or application of these Terms & Conditions.
A.117 Settlement: Resolution of a dispute through mutual discussion, negotiation or other lawful means.
A.118 Applicable Policy: Any Company policy relevant to a particular transaction including Warranty, Shipping, Privacy or other officially published documents.
A.119 Successor Policy: A revised or replacement Company policy issued after this document.
A.120 Entire Legal Handbook: The collective legal documentation published by TechVMouta including these Terms & Conditions, Privacy Policy, Warranty & Service Policy, Shipping, Return & Refund Policy and any future official legal documents.
This Appendix establishes the standard inspection procedure recommended by TechVMouta for customers receiving products supplied by the Company. Proper inspection at the time of delivery helps identify visible issues promptly and facilitates timely communication regarding any concerns. This Appendix should be read together with the Company's Shipping Policy, Warranty Policy and Terms & Conditions.
The purpose of this Appendix is to establish a systematic inspection procedure immediately after delivery of Company products. Proper inspection helps confirm that: The correct product has been delivered, The quantity matches the commercial documents, Visible transportation damage is identified promptly, Required accessories appear to be present, The product can proceed to installation after inspection.
Customers are encouraged to inspect the shipment before acknowledging receipt wherever reasonably possible. The following should be visually examined: Packaging Condition, Visible Tears, Dents, Broken Wooden Crates, Water Exposure, Signs of Mishandling, External Damage.
Customers should compare the delivered shipment with the accompanying commercial documents.
| Inspection Item | Status |
|---|---|
| Product Name | ☐ Verified |
| Model Number | ☐ Verified |
| Quantity | ☐ Verified |
| Accessories | ☐ Verified |
| Invoice Copy | ☐ Verified |
| Warranty Card (If Applicable) | ☐ Verified |
| Serial Number | ☐ Verified |
After unpacking, customers should visually inspect the product for any apparent abnormalities including: Physical Damage, Cracks, Bent Components, Loose Parts, Missing Parts, Paint Damage, Visible Manufacturing Defects, Broken Connectors, Damaged Electrical Components.
If any visible concern is observed, customers are encouraged to document the condition by taking clear photographs and videos before installation or operation. Such records may assist in evaluating the reported issue.
Customers should communicate visible delivery-related concerns to the Company as soon as reasonably practicable after receipt. Where supporting photographs or videos are available, customers are encouraged to provide them to facilitate review.
Customers are encouraged to complete the above inspection before commencing installation. If any visible issue requiring clarification is identified, customers should consider contacting the Company's technical support before installation proceeds.
| Item | Customer Entry |
|---|---|
| Date of Delivery | _____________________ |
| Invoice Number | _____________________ |
| Product Name | _____________________ |
| Model | _____________________ |
| Serial Number | _____________________ |
| Inspection Completed | Yes / No |
| Visible Damage Found | Yes / No |
| Customer Signature | _____________________ |
Customers are encouraged to retain invoices, warranty cards (where applicable), inspection photographs and related documentation for future reference throughout the ownership of the product. Maintaining accurate records may assist with future service requests, warranty enquiries or technical support.
Completion of this inspection procedure helps establish an organised record of product receipt and promotes efficient communication should assistance be required later. This Appendix is intended as a recommended inspection framework and does not replace any rights or obligations provided by applicable law or separately agreed contractual terms.
This Appendix establishes the standard procedure followed by TechVMouta for receiving, reviewing, processing and resolving warranty claims and service requests. The objective of this procedure is to ensure consistent communication, transparent evaluation and efficient technical support while maintaining accurate service records. This Appendix should be read together with the Company's Warranty & Service Policy, Terms & Conditions, Shipping Policy and applicable commercial documents.
The purpose of this procedure is to provide customers with a structured process for requesting technical assistance, warranty evaluation, inspection, repair or other after-sales support.
Customers may submit service requests using one or more officially recognised communication channels including: Telephone, WhatsApp, Official Email, Website Contact Form, Authorised Company Representative.
Support requests submitted through unofficial channels may not be processed until verified.
To assist in evaluating the request efficiently, customers may be asked to provide: Customer Name, Business Name (if applicable), Registered Mobile Number, Invoice Copy, Warranty Card (where applicable), Product Name, Model Number, Serial Number, Date of Purchase, Installation Date (if available), Description of the issue, Photographs, Videos showing the reported issue.
Upon receipt of a service request, the Company may conduct an initial review of the information provided to determine whether sufficient details are available to begin technical evaluation. Where additional information is reasonably required, the customer may be requested to provide further documentation or clarification.
Where appropriate, the Company may first attempt to understand or troubleshoot the reported issue through remote communication, including telephone, WhatsApp or video call support. In some cases, a reported issue may be resolved without requiring a physical inspection.
If remote assessment is insufficient, the Company may recommend: Inspection at the customer's location (where available), Inspection at the Company's designated service facility, Inspection of specific components only.
Applicable service visit or transportation charges may apply according to the Company's policies or commercial agreement.
Following inspection, the Company will evaluate whether the reported issue appears to fall within the applicable warranty terms. Evaluation may include consideration of: Product Condition, Serial Number Verification, Warranty Period, Installation Conditions, Operating Environment, Evidence of Modification, Maintenance History (where available).
| Outcome | Description |
|---|---|
| Warranty Service | Issue appears eligible under applicable warranty terms. |
| Chargeable Repair | Repair available outside warranty. |
| Technical Guidance | Issue resolved through remote assistance. |
| Replacement Component | Specific component replacement where applicable. |
| No Fault Found | No abnormality identified during inspection. |
Customers are expected to reasonably cooperate during the service process by providing requested information, access for inspection where applicable and truthful descriptions of the reported issue. Deliberate concealment of material facts or submission of misleading information may affect the evaluation process.
The Company may maintain service records, inspection reports, photographs, videos, communication logs and related documentation for quality improvement, service history and dispute resolution purposes, subject to applicable law and the Company's Privacy Policy.
TechVMouta may revise this service procedure from time to time in order to improve customer support, operational efficiency or compliance with future legal and commercial requirements. Updated procedures shall apply prospectively from their effective date unless otherwise required by law.
This Appendix establishes the recommended installation and commissioning procedure for products supplied by TechVMouta. Proper installation contributes to reliable operation, facilitates technical support and helps create an accurate installation record. This Appendix should be read together with the Company's Terms & Conditions, Warranty & Service Policy, product manuals and any installation instructions issued for the relevant product.
The purpose of this Appendix is to provide a structured framework for preparing the installation site, verifying product condition and confirming readiness for normal operation.
Before installation, customers should ensure that the proposed installation location is reasonably suitable for the relevant product. Recommended preparation includes: Clean Working Area, Adequate Lighting, Sufficient Ventilation, Dry Indoor Location (where applicable), Safe Working Access, Required Utilities Available, Appropriate Foundation (where applicable).
Before connecting electrical products, customers should verify that the available electrical supply is appropriate for the product being installed. Recommended verification includes: Voltage Availability, Phase Configuration, Electrical Protection Devices, Cable Condition, Connection Tightness, Suitable Electrical Capacity.
Where mechanical installation is involved, customers should verify: Machine Position, Level Foundation, Fastener Tightness, Proper Alignment, Adequate Working Space, Safe Operator Access.
| Inspection Item | Status |
|---|---|
| Product Installed | ☐ Completed |
| Electrical Supply Verified | ☐ Completed |
| Mechanical Installation Verified | ☐ Completed |
| Safety Inspection Completed | ☐ Completed |
| Trial Operation Completed | ☐ Completed |
| Customer Briefing Completed | ☐ Completed |
Following installation, a trial operation may be performed to observe normal functioning under suitable operating conditions. Any unusual observations should be reviewed before routine operation begins.
Where applicable, customers may receive basic operational guidance including: Starting Procedure, Stopping Procedure, Routine Cleaning, Basic Maintenance, Recommended Operating Practices, Support Contact Procedure.
| Field | Details |
|---|---|
| Customer Name | _____________________ |
| Installation Address | _____________________ |
| Product Name | _____________________ |
| Model | _____________________ |
| Serial Number | _____________________ |
| Installation Date | _____________________ |
| Installed By | _____________________ |
| Customer Signature | _____________________ |
Completion of installation or commissioning indicates that the product has been installed and prepared for operation based on the observations made at that time. Future performance depends upon appropriate operation, maintenance and environmental conditions.
Customers are encouraged to retain installation records, invoices, warranty documentation, photographs and service communications throughout the operational life of the product. These records may assist in future service requests, technical support or warranty evaluations.
This Appendix establishes the Company's recommended preventive maintenance framework for products supplied by TechVMouta. Regular maintenance contributes to operational efficiency, product longevity and reduction of avoidable downtime. The recommendations contained herein are general guidelines and should be read together with product-specific manuals, technical instructions and applicable Company policies.
Preventive maintenance is intended to identify normal wear, maintain product reliability and reduce the possibility of unexpected operational interruptions. Proper maintenance also assists customers in obtaining the best practical performance from Company products.
After delivery and installation, customers remain responsible for routine inspection, cleaning and basic maintenance unless a separate written maintenance agreement exists with the Company.
Before commencing normal operation, customers are encouraged to perform a brief visual inspection including: Visible Damage, Loose Fasteners, Abnormal Noise, Oil Leakage (where applicable), Electrical Cable Condition, Machine Cleanliness, Working Area Safety.
Weekly inspection may include: Mechanical Tightening, Lubrication Verification, Electrical Connection Inspection, Cleaning Of Dust & Debris, Safety Guard Inspection, Ventilation Check.
Monthly inspection may include a more detailed review of product condition, including: Overall Product Condition, Structural Components, Electrical Performance, Moving Components, Fastener Tightness, Wear Assessment, General Functional Testing.
Products should be cleaned periodically using appropriate methods suitable for the relevant product. Customers should avoid excessive water exposure, corrosive chemicals or cleaning practices that may adversely affect product performance.
Where lubrication is applicable, customers should perform greasing or lubrication according to Company recommendations or generally accepted maintenance practices. Only suitable lubricants should be used.
Where replacement becomes necessary, customers are encouraged to use genuine or Company-approved spare parts to help maintain compatibility and product performance.
| Inspection Type | Recommended Frequency |
|---|---|
| Visual Inspection | Daily |
| Cleaning | As Required |
| Lubrication | As Recommended |
| Mechanical Inspection | Weekly |
| General Maintenance | Monthly |
| Technical Review | When Required |
Customers are encouraged to maintain maintenance records including inspection dates, service history, replaced components and technical observations. Such records may assist with future troubleshooting and service planning.
Where products remain unused for extended periods, customers should store them in a clean, dry and secure environment and inspect them before returning them to operation.
Actual service life depends upon operating conditions, maintenance practices, environmental factors, frequency of use, product configuration and numerous practical variables. The Company cannot predict or guarantee a specific operational lifespan for every installation.
Where customers request physical inspection, maintenance or technical visits beyond warranty coverage or standard support, applicable service charges, travel expenses and replacement component costs may apply according to the Company's prevailing commercial policies.
Customers requiring maintenance guidance may contact TechVMouta during official support hours through the Company's recognised communication channels. Technical guidance may be provided remotely wherever reasonably practical.
Preventive maintenance represents an important aspect of responsible product ownership. Routine inspection and timely servicing may assist in reducing avoidable operational issues and contribute to long-term product reliability.
This Appendix establishes general safety recommendations for the installation, operation, maintenance and handling of products supplied by TechVMouta. These recommendations are intended to encourage safe operating practices and reduce the likelihood of avoidable incidents during normal product use. Customers should read this Appendix together with the applicable product manuals, installation instructions, warranty policy and all other relevant Company documentation.
Every product supplied by TechVMouta should be operated responsibly and only for its intended commercial or industrial application. Customers are encouraged to maintain a safe working environment before operating any equipment.
Where machinery operation is involved, operation should be performed only by persons who satisfy the following minimum recommendations:
Customers should maintain a clean working area surrounding the product.
Operators should avoid loose clothing, hanging accessories or other items that could reasonably interfere with moving machinery. Suitable work clothing is recommended during operation.
Appropriate protective gloves are recommended while handling raw materials, cleaning equipment or carrying out maintenance activities where suitable.
Closed footwear providing reasonable protection and grip is recommended within industrial working areas.
Products supplied by TechVMouta are intended for responsible commercial or industrial use. Children should not operate machinery or remain unnecessarily close to operating equipment.
Before performing inspection, cleaning or maintenance involving electrical products, customers should ensure that electrical power has been safely isolated where appropriate.
Operators should know how to safely stop equipment whenever abnormal conditions, unusual sounds, unexpected vibration or other operating concerns are observed.
Customers are encouraged to maintain appropriate fire safety arrangements suitable for their premises and applicable regulations. Combustible materials should not be unnecessarily stored near operating machinery.
Heavy products should be moved using suitable lifting equipment or sufficient manpower where appropriate. Improper lifting techniques may increase the risk of injury or product damage.
Before commencing daily operation, customers are encouraged to perform a brief visual inspection for obvious abnormalities including loose components, damaged wiring, leakage, unusual wear or visible physical damage.
Products should only be operated within their intended operating limits. Customers should discontinue operation and seek technical guidance if abnormal conditions are observed.
Maintenance should preferably be performed only after ensuring that the equipment is in a safe condition for inspection. Where specialised technical work is required, customers are encouraged to contact the Company or appropriately qualified personnel.
Routine cleaning should be carried out using suitable methods appropriate for the relevant product. Excessive water exposure, corrosive cleaning agents or practices inconsistent with the product manual should be avoided.
Products awaiting installation or temporarily removed from service should be stored indoors in a clean, dry and reasonably protected environment.
If customers observe unusual operating conditions, repeated malfunction or visible product damage, they are encouraged to contact TechVMouta through the Company's official support channels before continuing operation where appropriate.
| Safety Check | Status |
|---|---|
| Operator Trained | ☐ Yes |
| Operator Age Verified | ☐ Yes |
| Electrical Supply Checked | ☐ Yes |
| Work Area Clean | ☐ Yes |
| Machine Inspected | ☐ Yes |
| Emergency Shutdown Known | ☐ Yes |
| Daily Cleaning Completed | ☐ Yes |
Safe operation is achieved through proper installation, responsible operation, routine maintenance and timely communication whenever technical assistance is required. Customers are encouraged to maintain accurate maintenance records and ensure that only trained personnel operate Company products.
This Appendix establishes the ethical, commercial and professional standards expected from every authorised dealer, distributor, reseller, channel partner and business associate representing TechVMouta. The objective of this Code is to promote fair business practices, transparent customer communication and long-term commercial relationships while protecting the reputation of the Company and ensuring a consistent customer experience.
This Code applies to all authorised dealers, distributors, resellers, channel partners, franchise partners, project consultants, marketing associates and any other commercial entity officially associated with TechVMouta.
Business partners shall conduct themselves in a professional, respectful and ethical manner while representing the Company.
Dealers shall provide information that is accurate to the best of their knowledge and consistent with officially published Company documentation. Where clarification is required, customers should be referred to the Company rather than receiving speculative or unsupported technical advice.
Dealers shall not knowingly make inaccurate statements regarding product specifications, warranty coverage, technical capabilities, delivery commitments or performance characteristics. Any promotional claims should be consistent with official Company materials.
Commercial quotations, dealer pricing and negotiated project pricing should be handled responsibly and, where designated as confidential, should not be disclosed without appropriate authorisation.
Marketing materials prepared by dealers should accurately identify the Company and should not imitate or misrepresent competitors. Use of Company logos, trademarks or promotional materials should be consistent with applicable brand guidelines.
Business partners are expected to handle customer information responsibly and only for legitimate business purposes. Customer information should not be shared with unauthorised persons except where required by law or authorised by the customer.
The Company encourages business practices based upon honesty, transparency, fair dealing and long-term commercial relationships. Business partners should avoid conduct that could reasonably damage customer confidence or the Company's reputation.
Where demonstrations are provided, they should be conducted responsibly using suitable operating procedures and appropriate product knowledge.
Dealers should provide technical guidance only within the limits of their knowledge and should seek clarification from the Company where specialised assistance is required.
Customer complaints should be acknowledged professionally and, where appropriate, communicated to the Company promptly for review. Dealers should avoid making commitments regarding warranty outcomes or technical decisions that require Company evaluation.
Commercial information including pricing strategies, dealer programs, customer lists, technical documentation and future business plans should be treated as confidential unless disclosure has been authorised.
Business partners are expected to comply with applicable laws, regulations, contractual obligations and Company policies while conducting business.
The Company encourages dealers and distributors to participate in product education, technical updates and business development initiatives that contribute to improved customer service.
The Company may periodically review commercial relationships, customer feedback, operational performance and adherence to this Code when considering continuation or expansion of business arrangements.
This Code of Conduct is intended to establish consistent expectations for professional behaviour across the Company's business network. It complements, but does not replace, any separately executed dealership, distributorship or commercial agreement.
--- End of Document ---